Shipping & return

Shipping Information:

At ICEFOT, we strive to provide you with high-quality products in a timely manner. Here's what you need to know about our shipping process:

  • Standard Shipping Times:
    • For orders within Europe and worldwide, our standard shipping takes approximately 8-14 working days from the date of dispatch.
  • Customized Orders:
    • Some of our products, such as jerseys with custom names and numbers, require additional time for production. If you've placed an order with customizations, please allow an additional 2-4 working days before we ship your order.
  • Total Delivery Time:
    • Considering both standard shipping and customization time, your order may take a total of 13-18 working days to reach you.
  • Delayed Shipments:
    • While we aim to deliver your orders within the estimated timeframe, there may be instances where unexpected delays occur. If your order exceeds the specified delivery window, please feel free to contact us at icefot2024@gmail.com for assistance.

Return Policy:

  • Return Policy for Non-Customized Items:
  • If you haven't customized your jersey, we accept returns within 14 days of receipt, provided the item is in perfect condition with tags attached. 
    • Return Process:
      • To initiate a return, please contact us at Icefot2024@gmail.com. Please note that you will be responsible for the cost of the return shipping label. Kindly contact us for more information on how to proceed with the return process.

    We regret to inform you that we do not accept returns for personalized or custom-made items. Here's why

    • Customized Jerseys:
      • Our jerseys are meticulously crafted and personalized according to your specifications, such as names and numbers. Once an order is customized, it becomes uniquely tailored to you and cannot be resold or repurposed.
    • No Resale Value:
      • Due to the personalized nature of our products, we are unable to accept returns as they cannot be resold to other customers. Each jersey is specifically designed for the individual who placed the order.

    Cancellation Policy:

    • Order Changes or Cancellations:
      • As our products are custom-made to your specifications, we cannot accommodate changes or cancellations once an order has been placed. Please review your order carefully before completing the purchase.

    Note: Please review our full Terms and Conditions for more detailed information regarding shipping, cancellations, and other policies.

    If you have any further questions or concerns, don't hesitate to reach out to us. We're here to help!